Regardless of what you do, how many people you have, or who you sell to, communication is at the heart of every organization. Interpersonal communication in the workplace entails sending and receiving messages from coworkers, managers, partners, customers, and other stakeholders. When the message is understood as it was meant, effective interpersonal communication occurs.
Effectively sharing information and resolving issues
Interpersonal communication helps firms map out solutions that enable the smoothness of their operations. Examples of interpersonal communication include:
- I’m on the phone with a potential supplier.
- Organizing a staff meeting that includes all workers.
- In the store, assisting a customer.
- Sending instructions to a colleague via email.
- Interacting with a peer via instant messaging.
Employees communicate information, provide updates, clarify misunderstandings, propose solutions, and bring new ideas through interpersonal communication. Effective interpersonal communication ensures that everyone in the company is on the same page.
When the human resources manager, for example, communicates new health and safety guidelines to employees, he is providing critical knowledge that will help them do their jobs more effectively. This helps everyone involved avoid risk and prevent workplace difficulties.
Learning to Recognize Nonverbal Communication
Employees can focus on nonverbal communication with the help of interpersonal communication. It’s not always about what’s being said, but about how it’s being said. Tone of speech, eye contact, body posture, hand gestures, facial emotions, and physical contact are all examples of nonverbal communication. Employees can better understand the message being communicated if they pay attention to nonverbal communication signs.
Whether a customer is browsing in a store and a customer care representative asks if she needs any assistance, the consumer may respond that she is fine. However, if her expression is perplexed, she may be too embarrassed to seek assistance. The employee might let the consumer know that he is available at any moment to assist her in finding the proper product through good interpersonal communication.
Creating an Employee Engagement Culture
Interpersonal communication in the workplace helps to foster an open and honest workplace culture in which employees believe they can speak with people at all levels of the organization. People with strong interpersonal skills are more relatable to others, which is a valuable characteristic in the business.
A new employee may feel out of place or fearful of communicating with coworkers. The new employee might begin to open up and feel more at ease in the job by having excellent interpersonal interactions with coworkers and management.
Customer Satisfaction Improvement
In business, interpersonal communication is critical for client satisfaction. Negotiation, dispute resolution, relationship nurturing, and other interpersonal communication skills are essential to effectively communicate with clients.
Customer satisfaction rises when all customer-facing personnel have the training and knowledge they need to communicate effectively with customers. Focusing on interpersonal communication also demonstrates to customers that the company appreciates its relationship with them and goes to great lengths to ensure that information is shared efficiently.
Interpersonal Communication in the Workplace Promotes Respect and Empathy
Interpersonal skills are important in business because they enable people to show respect for one another. Showing respect to colleagues, customers, and partners is not only respectful, but it also helps to establish trust, credibility, and confidence.
Interpersonal communication in the workplace also aids in the expression of empathy. This can improve staff morale and foster workplace loyalty. For example, if an employee’s car breaks down and he can’t get to work on time, you could offer him the opportunity to work from home for a day while he gets his car fixed. This contributes to the creation of a sense of community in the workplace, where employees look out for one another.